AstroBhakti
At AstroBhakti, customer satisfaction is important to us. This Returns & Refunds Policy explains the conditions under which returns, replacements, or refunds may be accepted for products purchased from our website.
1. Return Eligibility
We accept returns only under the following conditions:
The product received is damaged, defective, or incorrect
The issue is reported within 48 hours of delivery
The product is unused, unwashed, and in its original packaging
Please note: Due to the nature of devotional and spiritual products, certain items may not be eligible for return (such as used puja items).
2. Non-Returnable Items
The following items are non-returnable and non-refundable:
Used or opened devotional / puja products
Customized or special-order items
Products damaged due to customer mishandling
Items purchased during clearance or special sale (unless damaged)
3. Return Process
To request a return, please follow these steps:
Contact us within 48 hours of delivery
Share your order number, product images, and issue details
Our team will review your request and inform you of the next steps
Returns sent without prior approval may not be accepted.
4. Refunds
Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund
If approved, the refund will be processed to the original payment method
Refunds may take 5–7 business days to reflect, depending on your bank or payment provider
5. Replacement Policy
In case of damaged or incorrect products, we may offer a replacement instead of a refund, subject to product availability.
6. Shipping Charges
Shipping charges are non-refundable
If a return is approved due to our error (damaged or wrong item), return shipping may be covered by AstroBhakti
7. Order Cancellation
Orders can be canceled only before they are shipped
Once shipped, cancellation requests will not be accepted
8. Contact Us
If you have any questions regarding this Returns & Refunds Policy, please contact us:
Contact no.: +91-77018 94434
Address: JUGGI NO N-9C/114 laxminarayan mandir LAL BAGH, AZADPUR DELHI -110033
Email: astrobhakti24x7@gmail.com